Same Day Service:

If the order is received before 1:30pm on Weekdays (Mon-Sat), we can offer same day delivery service within Downtown Toronto.

Postal Codes Eligible for Same Day Delivery

M4G M4H M4J M4K M4L M4M M4N M4P M4R M4S M4T M4V M4W M4X M4Y

M5A M5B M5C M5E M5G M5H M5J(Except Toronto Island) M5K M5L M5N M5P M5R M5S M5T M5V M5W M5X

M6B M6C M6E M6G M6H M6J M6K M6L M6M M6P M6R M6S

M7Y

 

Shipping:

Domestic Shipping cost for orders under $99.99 is $10.00 for Regular shipping through Canadapost. Click the following links for list of Postal codes ineligible for this flat rate shipping.

Remote Area

Airstage Locations

 

Free Shipping:

We offer free shipping within Canada with purchases over $99.99 with some exceptions to remote & airstage locations. Click the following links for list of Postal codes inenligble for free shipping.

Remote Area

Airstage Locations

 

Overweight Shipping Extra Charge:

Any orders with total weight over 20lbs will be charged additional $10 fee for shipping.

Example 1: If an order total is less than $99.99 before taxes and weights more than 20lbs, the shipping cost will be $20.

Example 2: If an order total is over $99.99 before taxes and weighs more than 20lbs, the shipping cost will be $10.

Other exclusions(Remote Area & Airstage Locations) will be apply

 

Processing time:

Order verification add packaging.

We will try our best to process the order within 24hours of the order confirmation.

It may take another 24hours if the order was received on Staturory holidays or on Sundays.

 

Shipping time:

Within Canada, we will use Canada Post Xpresspost (link) for most of our deliveries.

The tracking number will be provided with the order confirmation.

 

Returns

All returns must be pre-authorized.

Please email orders@qinaturalfood.com with detailed information including order number and the reason.

 

Products from following categories can not be returned.

-All Food Items

-Opened Items

-Items marked as non-returnable in the product page

 

Current situation with Covid-19 may cause unforeseen delays in processing and delivering of the order.